Just got some “After”pics from a super cool client. Had to share. He took such a modern approach to a very tuscan stone, 3cm YELLOW RIVER granite with a 1/2 bullnose edge . For your viewing pleasure!
Does anyone remember that part of The Simpsons?? ” The Itchy and Scratchy show?? It just came to mind when my client sent me this pics and asked what we could do..
A little back story.. This is Brown Fantasy Quartzite. One of the most stain resistant quartzite known! Super strong and super dense. If we are doing a Brown Fantasy install then we bring an extra guy just to carry it in. HEAVY HEAVY STUFF. The one thing you don’t want to do though is CUT ON IT!! This client cut his tiles that he was applying actually on his brand new counter tops!!!! NO!! Come on!! Use an old table or even a mat. There is nothing we could do in this case. Polishing it out would just create more of a problem when this is a calibrated stone. You can’t create unnatural divets in a calibrated piece. These scores were just too deep. Live and learn people. LIVE and LEARN. Do not do what this client did. Did I mention they only had the new tops for 48 hours.
Once the weather breaks and all the engraving is complete I will post more pics!! We love being commissioned to do such creative projects!! Shout out to Frank Sedar (SUPER TALENT!) and Joe Costello!! You guys rock!
I had a really REALLY interesting exchange with a client recently and I feel the need to share….
Joe and I meet a TON of people through our normal 9-5 business day. We befriend most but we still come across a defensive person here and there. I can’t really blame them since they have been told 8 million different things about stone vs quartz. They have been taken for a ride by 5 contractors and now they end up in our showroom and group us into the same rig-a-mor-aw <— did i even spell that right??
This particular client came in about 3 weeks ago and recently had lost her husband. Super super sweet lady. Reminded me of my husband’s 1st cousin that I just adore!! After I did initial intake, I showed her slabs outside and she LOVED our selections!! She was just thrilled. This was her first time getting granite and just couldn’t wait to see the final product. We ended up back in the showroom and conversed about life for about 2 more hours. YES I SAID 2 HOURS. If anyone knows me and sees how I run the showroom I barely have 3 minutes to spare let alone 120 minutes BUT this woman was just amazing. Full of stories and life experience. I was eager to listen to all of it. Unfortunately while she was with me she received news that her best friend had passed. What a sad moment and I was there that very moment with her. As she drove off I felt so touched and blessed that Colossus can really impact me as a person and expose me to so many different people and outlooks.
The next week Joe was scheduled to make her template which I was eager for him to meet her. I sent him to her house with a jar of homemade sauce that we make annually, some supressata, and a bottle of homemade red. I knew she was going through a lot and thought this would make her feel just a little better. She was unable to be at the house while the template was made but Joe left the goodies to have her super surprised when she eventually arrived. She reached out and was just touched to say the least upon receiving the goodies!!
This brings us to the installation day. If our clients run a credit card the process is done the day before installation. The card # is called in and verified in our Quickbooks fully secured server. This client paid with a CC two times previous (initial deposit and the 25% at template) so it was safe to assume that would be the path she would choose. Since we do not hold CC #’s I reached out twice the day before install to confirm ,most importantly, time of arrival as well as form of final payment. I did not receive a call or a text back. HMMM that’s weird. Knowing the afternoon we had spent chatting and the details we discussed after template I went ahead and still sent the crew to install. WE NEVER LEAVE THE SHOP WITHOUT ANY CONFIRMATIONS. I thought it was weird but what’s the worst that can happen right?? I knew she would love her kitchen and of course we get paid.. ALL THE TIME. Upon arrival she was nervous but eager to meet Joe finally since they had yet to actually meet. Once everything was carried in and set and installation was fully underway I received a call from her. HERE IT COMES….. She opened up with “I guess I will pay you now since I have approved the job and actually like the stone. I thought you would have switched the material on me or just not showed up so I was not going to process the payment the day before. I had no plans on paying you even if you did install and it wasn’t up to my liking”. ME: “What?” LOL I have never been so confused. Here I genuinely thought I had met a woman and had a very unique interaction when here she continued to state “after I left the showroom when we initially met I thought this is too good to be true. They are going to take me for a ride for sure!!”
I think that is just the saddest when someone has such a defense or past scars that they just can’t break through. The lesson here is to reflect and not let strangers or even close ones pay for past scars put upon yourself. Joe and I really DO care from start to finish of every project. I just could not believe how candid she was and how totally opposite she turned out to be from what I initially thought her character showed. This interchange does not affect me in a bad way though…. I take it again as a learning tool on how to deal with not only the public but with the human nature in general. You can try to break down defensive walls all day long or deal with a wolf in sheep clothing…. Don’t bend or change for anyone. If I changed my view point everytime I left a conversation with a person who questioned me or my motives then I WOULD CHANGE and I am happy just the way I am . None the less she is thrilled with everythng and has reached out yet again to confirm her sentiments.
Just funny how life works.
Now what?? NOW WHAT!?!?!
What kind of question is that!! There is new life brought to this industry during the spring. Everyone is ready to take a fresh look and a new approach to their living quarters. Tax refunds are flying in and the general public has pockets burning and screaming to spend it!! We have been so super busy (which we are so super lucky!!) that I have even neglected my blog!! This is my platform! My way to vent and spew and create and I have been just plain exhausted by the end of the day to even sit and empty my brain to all my loyal followers. Colossus is getting ready to do a complete inner system 360. It’s all good though of course!! Through our experience as a married couple running a business we discuss many ways to make the system run smoothly from client intake to installation of final product. We have a whole new packet being produced now that will help our clients understand even more how our process works. This is what we are so proud of. COMPLETE TRANSPARENCY!! We want to give everyone the option to be apart of their project full circle. Give it a try….just give us a call and pick our brains…. they are full of ideas and experience. I dare you. Seriously.
I’ll be waiting for the call.
I have been soooooooo busy that I have not caught up on my blog!! I am celebrating St Patty’s day with a new delivery of some green materials as well as Green Dyed Coronas!! Can’t beat that right!!
I am suffering in sub-zero temps and I just can’t take it anymore!! Why not do an early #TBT to when we were in Las Vegas last year for the COVERINGS 2014! Viva Las Vegas!!!!
Ok Mother Nature! You make amazing natural materials– now stop this frigid blast that is jamming up our schedule and our supply deliveries and bring on the SPRING LIKE TEMPS!!!!!!
This can go with any color cabinets. I would love to see it with either a deep cherry or a rich buttercream with a saddle glaze or vanilla glaze……
I wonder is Paul Fago could make those colors….. I am sure he could.
This husband/wife team are just amazing!!
I will be doing a whole write up on the soon!! Don’t want to miss that!!
My life is so full right now. Between being a full time working mom and running a household my brim is pouring over!! My blog had to take a side car to me just being productive with my daily tasks…..plus I needed some time to develop material! LOL
We are heading into the busy season and we are noticing the demographic of our new clients is changing. We have had a flood of young and excited new home owners getting their dream stones and sparing no expense! And we have also gained more mature clients who are re-doing their kitchens and picking super high end materials!! This is so exciting!! This means the “sparkle” is coming back!! HELLO GENERAL PUBLIC!!!! NATURAL STONE IS A LUXURY ITEM!!!! Hopefully the days of “quick and cheap” (this is when someone comes in the shop with only 40% of info we need to give pricing and they demand it cheap and quick) are coming to an end. America is the breeding ground for free enterprise so there will always be a niche for someone and always a target market. Joe and I feel like we are heading towards the turning point in the stone business. There is excitement and creativity flowing. The new colors being quarried are super vibrant and offering new color palettes.
As we head into TAX SEASON it seems like the tax refunds are being used to enrich lives with upgrading in the most used areas of “ones” home…. either kitchen or the bathroom!
Joe and I strive for nothing but smooth sailing and happy customers!! I always try and open another level of communication with current technology. If you have an iPhone I can text right from my iPad or iMac. It is super easy and sometimes when our clients are in class or meetings it is just easier to look at the phone and text back. Do I like talking on the phone with clients—-OF COURSE!! 60 texts = a 10 minute conversation. I can sum certain things up in a matter of minutes opposed to feeling like someone is being neglected because I didn’t see their text! It’s a double edge sword…just like everything in life. I do feel that in this day in age, society in general, is all about convenience. So we just go with the flow and bend with the times and use our technology at our fingertips.